Warranty Terms & Conditions

Introduction

Noids Australia is committed to providing high-quality products and services to our customers. Our warranty policy is designed to give you peace of mind when purchasing our products. Please read the following Warranty Terms & Conditions carefully to understand your rights and responsibilities.

Warranty Coverage and Period

Noids Australia products are covered by a warranty that protects against defects in materials and workmanship under normal use. The standard warranty period is 12 months from the date of purchase unless otherwise specified on the product or packaging. Some products may have a different warranty period, which will be clearly stated on the product page or packaging. The warranty period begins on the date of purchase.

What is Covered

Our warranty covers:

- Defects in materials and workmanship.

- Malfunctions occurring under normal usage conditions as specified in the product manual.

What is Not Covered

Our warranty does not cover:

- Damage caused by misuse, abuse, or improper handling.

- Products that have been modified or tampered with.

- Damage due to accident, natural disaster, or external factors such as power surges.

- Wear and tear, including fading, scratches, or other cosmetic damage.

- Consumable parts such as batteries, filters, or bulbs unless otherwise stated.

Warranty Claims Process

To make a warranty claim, please follow these steps:

1. Contact Us: Email our customer service team at hello@noids.com.au with your proof of purchase, details of the issue, and any photos or videos that can help us understand the problem.

2. Assessment: Our team will assess the claim to determine if it is covered under warranty.

3. Resolution: If the claim is approved, we will repair, replace, or refund the product at our discretion.

Proof of Purchase

To make a valid warranty claim, proof of purchase is required. Please retain your receipt or order confirmation email as it will be necessary to validate your warranty.